FREE SHIPPING FOR ORDERS OVER $35

Questions? Call us

424-322-0620

FAQ

Q: Where are you based and where do you ship from?

A: We are a family-owned company based in Los Angeles, CA. While some of our merchandise is sourced locally and shipped from our US headquarters, many products will ship to you direct from the manufacturer. We partner with and ship from several factories globally.

Q: Where can I find your customer reviews? 

A: Please check out our reviews here: https://bergamotco.com/pages/reviews

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days for processing. If you ordered multiple items, your items may be processed and shipped separately under different tracking numbers.

Once your order has been shipped, you will receive a confirmation email with a tracking number. Click on the link in your confirmation email to track your item(s) or copy/paste your order confirmation number in the following website to track the item: https://www.17track.net/en

If you cannot find the order tracking email after 5 business days, please check your Spam folder. If you are having difficulties please contact us at bergamotco@gmail.com and we will do all we can to investigate.

Many of your items will ship separately under separate tracking numbers, and some items may arrive before others. Do not worry, your items are on their way! 

Q: How long does shipping take?

A: As most items ship directly from the manufacturers in China, Europe and South America, we do not offer any expedited shipping options. Orders will arrive within 2-4 weeks of the order date, with an average delivery time of 16 days. If you are ordering for a vacation, holiday, or other special event, please order at least 30 calendar days in advance to avoid disappointment!

Please note, we cannot guarantee shipping timeframes as they are managed by USPS and out of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I make a change to my order after it has been placed?

A: If you would like to cancel or change your order after it's been placed, please email us immediately at bergamotco@gmail.com. Orders are typically processed within one hour of receipt but we will try to assist you if at all possible. Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items. 

Q: Where can I find details on sizing?

A: Since we source our products from multiple vendors, the sizing will vary. If you have questions about the fit of a specific product please refer to the product description to check if we've noted the item runs small, large or true to size. Items in our catalogue typically have been sized according to the following specifications:

US SIZE TAG SIZE APPROX. AGE
12M 60-70 9-12 months
18M 70-80 12-18 months
24M 80-90 18-24 months
2T 90-100 2-3 years
3T 100-110 3-4 years
4T 110-120 4-5 years
5 120-130 5-6 years
6 130-140 6-7 years

 

For shoes, a detailed size chart is included in every product description. Many of our shoes run small compared to US sizes. We recommend always ordering shoes ONE FULL SIZE UP given the longer shipping times. 

Q: Do you offer a return or exchange if I don't like the product or if it doesn't fit?

A: Absolutely! All requests for return or exchange must be made within 40 days of placing the order. Our automated returns & exchange system is located at https://bergamotco.com/a/returns

Once you submit the request through our automated system, a prepaid shipping label will be e-mailed to you. Size exchanges are FREE. For returns, the cost of the prepaid shipping label will be deducted from your refund. 

Q: My order arrived defective or damaged. What should I do? 

A: We are sorry your item arrived damaged or defective. While rare, it does happen. If you receive an item in damaged condition, please let us know immediately at bergamotco@gmail.com. We will send a replacement to you as soon as possible. Alternatively you may place a request through our automated returns & exchange system and in the comments, indicate the item arrived damaged: https://bergamotco.com/a/returns 

If you have any additional questions that have not been addressed in our FAQ, contact us at bergamotco@gmail.com and we will get back to you as soon as possible.